Dyson ends relationship with third-party repair centers: Difference between revisions
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==Incident== | ==Incident== | ||
[[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0"> | [[Dyson]] updated its repair policy, offering customers the following three options to repair their devices:<ref name=":0">{{Cite web|url=https://www.youtube.com/watch?v=JpbT74bpaTk|title=Dyson ends relationship with 3rd party repair centers|publisher=YouTube|author=Louis Rossmann|format=video|language=en|date=14 Feb 2023}}</ref> | ||
*Visit a Dyson Service Center | *Visit a Dyson Service Center | ||
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The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards. | The company no longer allows repairs through third-party repair centers. Dyson described this decision as '<nowiki/>''difficult''<nowiki/>' but emphasized its commitment to ensuring that '''all services and repairs meet Dyson's high-quality standards for our owners''<nowiki/>'.<ref name=":0" /> However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards. | ||
In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991 | In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.<ref name=":1">{{Cite web|url=https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991|archive-url=https://web.archive.org/web/20250119134601/https://community.dyson.com/ask-the-community-49/why-doesn-t-dyson-allow-for-the-eu-right-to-repair-laws-6991|archive-date=19 Jan 2025|url-status=live|format=forum thread|publisher=Dyson|author=Robert Garrett|language=en|title=Why doesn't Dyson allow for the EU right to repair laws?|date=15 Jan 2025}}</ref> The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"<ref name=":1" />, effectively limiting repairs to Dyson-authorized personnel only. | ||
==Impact on consumers== | ==Impact on consumers== | ||
Revision as of 14:58, 25 February 2025
Incident
Dyson updated its repair policy, offering customers the following three options to repair their devices:[1]
- Visit a Dyson Service Center
- Use online troubleshooting tools
- Contact Dyson directly
The company no longer allows repairs through third-party repair centers. Dyson described this decision as 'difficult' but emphasized its commitment to ensuring that 'all services and repairs meet Dyson's high-quality standards for our owners'.[1] However, no evidence was provided to suggest that third-party repair centers were unable to meet these standards.
In a related and more recent development, Dyson only provides replacement parts for components that require no tools to replace. Internal parts are not sold at all.[2] The company justifies this policy by stating that "the installation process could expose customers to the risk of electrical shock, and all repairs should be carried out by a competent, qualified engineer"[2], effectively limiting repairs to Dyson-authorized personnel only.
Impact on consumers
Whenever customers need to repair their devices, they are now required to go directly to Dyson for service. This approach raises questions about convenience, cost, and the lack of choice in repair options.
Affected product lines
All Dyson products.
References
- ↑ 1.0 1.1 Louis Rossmann (14 Feb 2023). "Dyson ends relationship with 3rd party repair centers" (video). YouTube.
- ↑ 2.0 2.1 Robert Garrett (15 Jan 2025). "Why doesn't Dyson allow for the EU right to repair laws?" (forum thread). Dyson. Archived from the original on 19 Jan 2025.