Shopee

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Shopee

Basic information
Founded	2015
Legal structure	Subsidiary
Industry	E-commerce
Official website	https://shopee.com/

Shopee Pte., Ltd., commonly known as Shopee, is an e-commerce website, founded in 2015 in Singapore, operating primarily in southeast Asia and Latin America. Shopee operates under Sea Ltd, which is listed on the New York Stock Exchange under the $SE ticker.

Shopee is for the East (outside of China) as Amazon is for much of the West. Shopee has been named the largest e-commerce platform in southeast Asia, with almost half of the the region's $47.9 billion USD in total gross merchandise volume in 2023 being attributed to Shopee.

Coincidentally, Shopee is known to engage in unethical behavior. While Shopee does not sell the majority of its products directly and relies on a vast number of sellers to shape its online marketplace, the fact that unethical or illegal practices have been allowed to continue for years and are still present to this day without any intervention suggest that Shopee is complicit in misleading consumers.

Review Manipulation

Incentivized reviews

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Removal of unfavorable reviews

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Product and review stacking

Shopee enables review fraud and manipulation further by allowing multiple variants of a product to be listed under one product listing.

This is obviously intended for use cases such as:

1. Same base product with different colors as variants (e.g. Clothes, home appliances)
2. Same base product with different sizes as variants (e.g. Phone cases)

Stacking used and new products

Unethical sellers often group used and new products together, so that the lower price shows up on search results (see the given screenshot on Alienware AW3225QF).

In the given example:

• The customer is able to see RM4,690 ($1,040 USD) as the listed price of the Alienware AW3225QF monitor on search results and the seller's storefront.

Shopee product stacking and review stacking by listing multiple variants under 1 product listing.

• Upon clicking on the product, the customer will discover that the displayed price of RM4,690 is actually for a refurbished product.
• The real cost to buy the product new is RM5,170 ($1,147 USD).

Stacking completely different products

Some sellers also outright group different, unrelated products together under one listing to stack reviews (see the screenshot on Dell UltraSharp U4025QW).

In the given example:

• The customer searches for a "Dell U4025QW" and sees one listed for RM7,000 ($1,553 USD) in search results.
• Upon clicking on the product, the customer will discover that the displayed price is actually for a refurbished Dell U4021QW (a different, older product that is refurbished).
• And the real cost to buy the Dell U4025QW new is actually RM 9,740 ($2,161 USD).

Product hijacking

Shopee enables its sellers to completely change a listed product in title, description and images, while retaining reviews of the originally listed product. This allows sellers to boost newly launched products, which would not yet have any buyers, to immediately have glowing 5-star reviews.

Product review hijacking example: Multiple 5 star reviews on the Shopee product page of a Dell UltraSharp U4025QW monitor dating back as early as June 2021. The Dell UltraSharp U4025QW was announced on January 3, 2024 and "available globally beginning February 27, 2024."

In the pictured example of a Dell UltraSharp U4025QW monitor, there are multiple 5-star reviews on its Shopee product page dating back as early as June 2021. The Dell UltraSharp U4025QW was announced on January 3, 2024 and "available globally beginning February 27, 2024."

Forced app download

E-commerce giant Shopee which has a strong hold in online retail in South East Asia and Latin America has integrated a soft forced app download experience to their customer experience since 2022 through coupon use restrictions.^{[citation needed]}

While it is still possible to browse, shop and checkout on a web browser, coupons usable on the web experience (regardless if mobile or desktop device) are limited to "Shipping Discount" coupons only. All other shopping coupons "Discount & Cashback" are only usable with Shopee's apps on iOS and Android.^{[citation needed]}

When a customer attempts to check out on a web browser, Shopee shows that Discount & Cashback coupons are not usable because "Current device does not meet voucher T&C." On closer inspection of the terms and conditions of those coupons, Shopee specifies "Device: iOS, Android." What they are referring to is you must download and use their mobile apps for those operating systems in order to use most of their coupons. As pictured, the coupons are still not available on iOS and Android devices if the customer is using their web browser. They are required to download the Shopee app.^{[citation needed]}

LEFT: Shopee limits customers to using "Shipping Discount" coupons only if checking out on a web browser (desktop and mobile).MIDDLE: All other shopping coupons "Discount & Cashback" are only usable with Shopee's apps on iOS and Android.RIGHT: Closer inspection of the terms and conditions where Shopee specifies a device requirement for using many of their coupons. When Shopee specifies "Device: iOS, Android," they mean customers must download and use their mobile apps for those operating systems in order to use most of their coupons. Using a web browser on iOS and Android does not count and the coupons in question remain disabled in this scenario.

Shopee product stacking with seller listing unrelated products as variants under 1 product listing.

Misleading advertising

Misleading coupon codes

Displaying large discounts but with usage limits create a false sense of a good deal. Their most common misleading coupon is "-75% OFF! Max $1 discount."

The first pictured example shows a misleading coupon code from Shopee Malaysia (though Shopee also does this throughout the regions in which it operates) with "30% off" but multiple usage terms: "Capped at RM9" ($2 USD) but "Minimum spend RM20" ($4.50 USD).

This effectively means the customer has to buy within a range of RM20-RM30 in order for the coupon's advertised 30% off to be true. Past RM30 where the RM9 cap amount is hit, the coupon no longer provides 30% off (i.e. the customer can keep increasing the amount purchased, but the discount is capped at a fixed price, meaning the percentage discount drops below the advertised 30% number).

Another misleading coupon from Shopee with "80% off" but "capped at RM5" (USD 1.10). The cap is reached with a purchase amount of RM6.25 ($1.40 USD).

The second pictured example shows another misleading coupon from Shopee with "80% off" but "capped at RM5" ($1.10 USD). The cap is reached with a purchase amount of RM6.25 ($1.40 USD).

Misleading coupon code with "30% off" but "Capped at RM9" ($2 USD) but "Minimum spend RM20" ($4.50 USD). This forces the customer to spend only within the range of RM20-RM30 in order for the coupon's advertised 30% off to be true. Past RM30 where the RM9 cap amount is hit, the coupon no longer provides 30% off.

Fraudulent products and advertising

• Fraudulent products are a problem known to exist on the platform. For example, an allegedly 2TB SD card selling at one-fifth what its price should be due to spoofed capacity.

• Fake claims such as "magnetic" screen protectors for tablets that come with no magnetic properties and tear-off strips for adhesive.^{[citation needed]}

Deterring returns and exchanges

Shopee and its sellers operate under the very South East Asian "low trust" principle, which assumes the customer is always lying. The default way to handle returns and exchanges is to always ask for the original product back, which can be challenging for returning products that are low-priced but bulky (e.g., a clothes drying rack) and/or require assembly (e.g., cheap Chinese furniture that makes up the bulk of furniture across Shopee's regional websites).^{[citation needed]}