Miku

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Miku is a private for-profit company that was founded in 2018 by Eric White. Miku sells smart baby monitors with features such as night vision, sensors for temperature, humidity and ambient light, a 1080p camera, 7-day video storage, and audio/video recording capabilities. Both the Miku Smart Baby Monitor (standard model) and Miku Pro come with a 12-month manufacturer warranty from the date of purchase.

Miku

Basic information
Founded	2018
Legal structure	Private, For Profit
Industry	Smart Baby Monitors
Official website	https://mikucare.com

Controversy	Year	Background Info	Aftermath	Related Article	Related Video(s)
Miku Charges subscription for features that were previously free	10/01/2023	After being Acquired by Innovative Health Monitoring, a subscription service was added to Miku on October 1, 2023 to allow users who had already purchased their Miku Smart Baby Monitoring device to continue using previously free features through the Miku app such as Live Breathing,Sleep Tracking, and push notifications when your baby wakes up. Miku users who had already purchased Miku Care+ were not affected by this new subscription.	Ongoing	My $400 baby monitor has locked previously free features behind a monthly subscription The document referenced in the reddit post (IHM Acquisition PDF)	they made a $400 baby monitor a subscription...

Controversies

Miku Charges Subscription for Previously Free Features:

Main Article: Miku Charges Subscription for Previously Free Features

All Miku users received an email on September 15'th 2023 detailing changes to the access Miku customers would have to features on their Miku devices starting October 1'st 2023. According to Miku, "For customers who did not previously subscribe to Care+, many of the features you have been receiving for free will now require a monthly subscription fee. " Despite many users purchasing their Miku device before these changes were instituted and had no prior knowledge that these changes would be put in place upon purchasing their Miku device, if they did not pay the new "care+" subscription fee, access to services on their Miku device would be revoked.

Important Terms of Service notes and Arbitration Notices

The Miku ToS is long, and can be potentially confusing for customers to understand. This section is meant to summarize and highlight important parts of the Miku TOS. Specifically, this section will cover:

1. Miku customer requirements & restrictions.
2. Miku's ability to change aspects of their services and your immediate agreement to them.
3. The Customer's rights to stop using Miku services or products.
4. Customer data retained after canceling Miku services.
5. Miku's commitment to making content available on their services.
6. Miku's Forced Arbitration clause.

1. Miku Customer Requirements & Restrictions.

Requirements:

Through using Miku services, submitting data to Miku services, or setting up Miku products. Miku is allowed to collect personal data of you and your child. Any data collected about children is collected from the parent as the "guardian".

Any content or data you share or otherwise upload or edit on Miku services gives Miku "a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services."

Restrictions:

2. Miku's ability to change aspects of their services and your immediate agreement to them.

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3. The Customer's right to stop using Miku services or products.

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4. Customer data retained after canceling Miku services.

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5. Miku's commitment to making content available on their services.

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6. Miku's Forced Arbitration clause.

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