JB Hi-Fi Group Proceeding (Class Action)

Background

Between 1 January 2011 and 8 December 2023, JB Hi-Fi sold extended warranties (A.K.A Extended Care or Extra Care) to its customers. It is alleged that those extended warranties provided little to no value to consumers, over what the Australian Consumer Law already gives.

Lawsuit

Claims

In 2025, Maurice Blackburn Lawyers, filed a class action lawsuit in the Supreme Court of Victoria alleging that JB Hi-Fi used misleading or deceptive conduct or unconscionable conduct in selling the extended warranties, including by telling customers either directly or by implying, that the extended warranties:

• operated for longer than their rights under the Australian Consumer Law;
• provided benefits that the Australian Consumer Law did not; and
• were of value to customers.

Rebuttal

JB Hi-Fi's defense is that information about the extended warranty, as well as the Australian Consumer Law (ACL) was available to the consumer at the time of purchase. This meant that the consumer could have made their own assessment of the extended warranty's value. They further argue that the extended warranty provided further value. beyond what the ACL grants consumers.

Outcome

The class action is still ongoing in the The Supreme Court of Victoria, Australia. The initial trial will begin on 5 October 2026.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

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References

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