CosmosDirekt
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| Basic information | |
|---|---|
| Founded | 1950 |
| Legal Structure | AG |
| Industry | Insurance |
| Also known as | |
| Official website | https://www.cosmosdirekt.de/ |
CosmosDirekt is an insurance group based in Saarbrücken, Germany.[1]
Consumer-impact summary
[edit | edit source]
Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the CosmosDirekt category.
Login only possible with an app (2024-)
[edit | edit source]The login to the online portal ("meinCosmosDirekt") where one can update account information, view contract documents etc., is possible only via 2 factor authentication, which is possibly only by use of a proprietary app. This app is available only from the Google Play Store and Apple App Store[2]. They write in "Fragen zur Zwei-Schritt-Anmeldung" (translation: "Questions about 2-Step-Login"):
"Die Zwei-Schritt-Anmeldung ist Teil einer Datenschutzrichtlinie und ein Schutz, um Deine Informationen sicher zu halten. Dazu sind wir gesetzlich verpflichtet." (Translation: "2-step-login is part of a data protection regulation and a protection to keep your data safe. We are legally obligated to it.").
This sentence is misleading, as there are alternatives to proprietary apps for 2 factor authentication[3].[citation needed - Needs a non-Wikipedia citation]
An individual user reported being offered an individual workaround, after contacting customer service[4]. Another user report dates back to 2024[5].
See also
[edit | edit source]References
[edit | edit source]- ↑ "CosmosDirekt | Company Overview & News". Forbes. Archived from the original on 2026-07-20. Retrieved 2026-07-20.
- ↑ "meinCosmosDirekt". CosmosDirekt. 2026-06-16. Archived from the original on 2026-06-16. Retrieved 2026-07-11.
- ↑ "Multi-factor authentication". Wikipedia. 2026-07-11. Retrieved 2026-07-11.
{{cite web}}: CS1 maint: url-status (link) - ↑ Caliandro, Stefan (2025-11-27). "App Zwang bei Cosmos Direkt?". Caliandro.de - Blog. Archived from the original on 2026-03-13. Retrieved 2026-03-13.
- ↑ Kuketz-Blog 🛡 (2024-10-01). "Es ist frustrierend, dass immer mehr Unternehmen einen App-Zwang für die Zwei-Faktor-Authentifizierung einführen". Mastodon - social.tchncs.de. Retrieved 2026-07-11.