Hisense
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| Basic information | |
|---|---|
| Founded | 1969 |
| Legal Structure | Public, partial state-ownership |
| Industry | Home appliances, Electronics Manufacturing |
| Also known as | |
| Official website | https://global.hisense.com/ |
Hisense Group Co., Ltd. is a home appliance and electronics manufacturing conglomerate headquartered in Qingdao, Shandong, China. It is currently the second largest manufacturer of televisions in the world
Consumer impact summary
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Incidents
[edit | edit source]This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the Hisense category.
Sued by Texas state over ACR data collection (2025 - Present):
[edit | edit source]On 15 December 2025, Texas Attorney General Ken Paxton filed a lawsuit against Hisense,[1] alleging that the manufacturer failed to adequately disclose the data collection capabilities of automatic content recognition (ACR) technology in their smart televisions[2]. The lawsuit, filed under the Texas Deceptive Trade Practices Act, allege that ACR technology captures screenshots of television displays at frequent intervals and that the resulting viewing data is sold to advertisers and data brokers without meaningful consumer consent.[3]
Hisense didn't provide official method of repair its broken H9G/Q9G TV (2024.09.26)
[edit | edit source]- Main article: Hisense H9G Smart TV
Hisense failed to offer recourse to consumers whose smart TVs broke due to faulty manufacturing. Where OEM replacement parts could have been provided or recalls could have been issued, Hisense instead forced its customers to waste their time, effort, and money to safely dispose of the 55"/65" TVs.
Unskippable GUI ads (2026.02)
[edit | edit source]In the start of 2026 the operating system of the Hisense's smart TVs, VIDAA, suddenly began to display unskippable and full screen ads in its GUI without notifying the customers.
The ads could appear in any moment, whether was at change channels, turn on the TV, switch HDMI sources, or put prioritized sponsored content in the system GUI and home screen.
The ads appear even if the owner disabled the permissions or added a custom DNS that blocked them.
Because the ads were personalized, the TV was collecting information all the time about what the user was doing with it and what was watching to display the most optimized ad.
Products
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See also
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References
[edit | edit source]- ↑ "State of Texas v. Hisense USA Corporation, Original Petition" (PDF). Office of the Texas Attorney General. December 15, 2025. Archived from the original (PDF) on 22 Feb 2026. Retrieved January 21, 2026.
- ↑ Brodkin, Jon (December 16, 2025). "Texas sues biggest TV makers, alleging smart TVs spy on users without consent". Ars Technica. Archived from the original on 14 Feb 2026. Retrieved January 21, 2026.
- ↑ "Attorney General Paxton Sues Five Major TV Companies, Including Some with Ties to CCP, for Spying on Texans". Office of the Texas Attorney General. December 15, 2025. Archived from the original on 21 Feb 2026. Retrieved January 21, 2026.