Ohme EV charger change of terms

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In November 2026, Ohme, a UK maker of smart home electric vehicle chargers, updated both its General Terms and Conditions and its Mobile App End User Licence Terms. The new terms, dated 9 November 2026, cut back several consumer protections in the earlier versions and placed new restrictions on outside integrations including Home Assistant.

Background

Ohme is a UK company that makes smart electric vehicle (EV) chargers for the home. Its main products are wall-mounted chargers such as the Home Pro and ePod, controlled through the Ohme mobile app.

The chargers have a built-in mobile (GSM) connection and link to Ohme's cloud service, which schedules charging around the owner’s electricity tariff and the needs of the grid. They can also be switched on and off remotely as part of Ohme's flexibility services.

Ohme is a widely used charger brand in the UK. It is the official charger provider for several car makers, including Mercedes-Benz, Volvo and the Volkswagen Group, and is an approved charger for energy suppliers such as Octopus Energy.

Some owners connect their chargers to Home Assistant, a popular open-source home automation platform, using a community-built Ohme integration. The integration started as a custom add-on and is now included in Home Assistant core. It signs in to Ohme's cloud service with the owner’s own Ohme account details and regularly checks the charger’s status. This lets owners monitor and control charging alongside their other smart home devices, for example to charge from solar power or to track energy use.

November 2026 updated terms and conditions

On 9 November 2026, Ohme made updates to its UK General Terms and Conditions and Mobile App terms which significantly reduce consumer rights post-purchase of its EV charging hardware.

Customers were notified of these updated terms by email, but the email did not include links to the new terms or the details of any of the changes.

In the General Terms:

• Free lifetime mobile (GSM) connectivity now depends on keeping smart charging enabled. (Previously only those who bought before 4 July 2024 and then opted out were limited to three years.)
• The length of the product warranty, previously 36 months for home chargers, has been taken out of the contract and moved to the product manuals. Ohme can now change it without amending the terms.
• The three-year installation guarantee can no longer be passed to a new owner.
• A clause giving customers a reasonable chance to put right a breach before installation services were suspended has been removed.
• Ohme can now disconnect or remove a charger at the customer’s cost - or suspend app access - for a breach of any of its terms, and accepts no liability for resulting losses such as public charging costs.
• Aborted installation visits now carry fixed charges of £60, or up to 50% of the price if work has started. Consumers who change their mind after installation are refunded only the product price, minus removal costs and any reduction in value.
• Warranty claims no longer include a refund of return postage, nor a 14-day replacement target.
• New exclusions remove Ohme's liability for poor mobile coverage, problems with the home’s electricity supply, and vehicle software or integration faults.
• Customers are banned from using the charger with third-party products or components.
• A new occupier of a property can take over a charger, and Ohme can unlink previous users without telling them.
• Ohme can also restrict access to customer service for conduct it considers abusive or 'vexatious'.

In the App Terms:

• Ohme now checks for "automated tools, bots, scripts, or unauthorised third-party software" accessing its services.
• There is a new fair-use limit on API calls of 200 calls in 24 hours, measured over 72 hours. For context the Home Assistant integration currently makes 1 call per minute, or 1440 per day.
• New ban letting any third party access the service using the customer’s credentials, which is how the Home Assistant integration works.
• New ban on reverse engineering any app communications.
• Sharing login details is now described as a “serious breach”, and Ohme can suspend or permanently withdraw access over any of these breaches.
• The app now requires an unmodified, non-rooted device that passes Ohme’s integrity checks (which also requires higher minimum versions of Android and iOS).

These changes are designed to prevent all community integrations including those for Home Assistant.

Ohme's services may now collect telemetry including half-hourly consumption data and the customer’s meter number (MPAN), and share them with third parties.

An earlier aim of extending battery life has been dropped and replaced with an exclusion of liability for battery wear caused by Ohme's smart charging behaviour. Charger usage data and cost estimates are no longer guaranteed to be accurate.

Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

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