SolarEdge: now pay monthly what you already paid
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Background
[edit | edit source]We have two SolarEdge inverter installed in 2024 and in 2018.
The inverters are connected to SolarEdge’s servers, and production data is available via their monitoring service. This data is also automatically collected by our home automation system using the API provided by SolarEdge. This API allows (or rather, allowed) for 300 requests per day to their servers. Naturally, this service is an integral part of the product we purchased.
[Incident]
[edit | edit source]We encountered access issues on November 8th.
After contacting SolarEdge support, it turns out that SolarEdge has decided to discontinue this API—now referred to as "API V1"—as of November 3, 2026.
It is being replaced by "API V2." So far, so good—one would simply need to update the code that uses the API. However, to our surprise, the new API will cost us $200 per month to obtain the same service that was provided for free when the equipment was originally purchased.
If we wish to continue using the products we paid for in 2018 and 2024—which include an allowance of 300 requests per day (or 9,000 requests per month)—we are now expected to pay $200 per month.
The limit for V1 was 300 requests per day. The limit for V2 is 2000 requests per month. If we want to stay within of limits set by SolarEdge at time of purchase, that is 30 x 300 or 9000 requests per month, at $100 per month. And this applies independently for each of our two inverters: 2 x $100 is $200 per month.
[Company]'s response
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Lawsuit
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Consumer response
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References
[edit | edit source]- ↑ ref goes here