TURBRO

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TURBRO

Basic information
Founded	2013
Legal Structure
Industry	Household Appliances, Household Products
Also known as
Official website	https://www.turbro.com/

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Consumer-impact summary

Overview of concerns that arise from the conduct towards users of the product (if applicable):

• User freedom
• User privacy
• Business model
• Market control

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Incidents

This is a list of all consumer-protection incidents this company is involved in. Any incidents not mentioned here can be found in the TURBRO category.

No support or sale of parts outside of warranty

The design of TUBRO's pool heater is such that the stabilizing bar for the fan is easily broken and will shatter the fan blades. Their support says parts cannot be purchased. According to their warranty page, the warranty is 1 year from purchase date and must be purchased through an official retailer and is non-transferrable. After the warranty expires there is no support or parts or service.

I got a Manatee M20 pool heater from a pallet of return-goods that had a shattered fan from a broken top mount and contacted support. They replied with an email:

"Hi there,

Thank you for reaching out. However, we do not offer replacement parts as customers are not suggested disassembling the unit.

Best regards,

Sky

TURBRO Customer Service

turbro.com"

Products

This is a list of the company's product lines with articles on this wiki.

• Example product line one (release date): Short summary of the product's incidents.
• Example product line two (release date):

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See also

Link to relevant theme articles or companies with similar incidents.

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