User:LordMarmite
Welcome to Lord Marmites Castle
[edit | edit source]Good things are to come! You'll love me or hate me.
Marmite?
[edit | edit source]Marmite is a savoury spread made from the byproduct of brewing beer. It has a very savoury umami taste which is not to everyone's palate. It is delicious spread thinly on hot buttered toast or crumpets. Add cheese for extra zing!
Lexar warranty troubles
[edit | edit source]Documented so that if others experience issues these can be collated.
Summary
[edit | edit source]May 2017: I purchased a Lexar High performance 300x 16GB MicroSD card (LSDMI16GBB).
6th September 2026: In September of 2026, it stopped functioning - just dead in all devices. I reached out to Lexar support as I believed it to have a Lifetime warranty.
10th September 2026: Lexar agreed it was under warranty, approved the RMA, and asked me to fill out the documentation for a "return-less" RMA (destruction).
16th September 2026: In response to my email asking if a replacement was possible, they advised "After a thorough review by our specialist team, I regret to inform you that because the product is outside its 5-year warranty period, we cannot approve an RMA for a replacement or refund."
21st September 2026: After asking for clarification on what warranty applied, they advised: "We can confirm that this product comes with a 5-year limited warranty. You can review the full warranty terms and details on our official website here: https://www.lexar.com/fr/warranty/."
Between 21st September 2026 and the 1st October 2026: Emails back and forwards providing information [1] [2] that yes, the product does have a lifetime warranty.
5th October 2026: The RMA was once again approved, for $7.80 (purchase price - VAT). The reason for the change in decision was: "this refund is a special exception granted by our management team."
9th October 2026: Partial refund received, as they only accept Paypal to refund, but sent the $7.80 payment as a "Goods/Services" payment (so I had to pay the tx fee).
Original product page (05/2017) [1].
Original warranty terms (06/2017): "High-Performance memory cards are top of the table" [2]
Consumer Rights Concerns
[edit | edit source]Change of Warranty Terms
[edit | edit source]Lexar was acquired by Longsys in late 2017, and I believe they changed their warranty terms unilaterally for this card to 5 years at some point after the acquisition - and introduced a "refund" term which was not present at time of purchase - intentionally or accidentally. Their supports insistence that the product only had a 5 year warranty (because of their changed documents), and then insistence this is only a management exception, shows that likely other people may also experience the same issues. A quick search online shows a mixed positive and negative experience with the warranty process [3].
Delay in identifying legal entity and postal address
[edit | edit source]Lexar appear to have ignored, deliberately or accidentally, multiple requests for company identification and/or postal address. This is important, as you would need to correctly identify the legal entity if you wished to pursue legal proceedings, along with a physical address to send postal documents.
References
[edit | edit source]- ↑ 1.0 1.1 "Lexar® High-Performance 300x microSDHC™/microSDXC™ UHS-I cards". 2017-05-01. Archived from the original on 2017-05-21.
- ↑ 2.0 2.1 "Lexar Global Warranty" (PDF). Archived from the original (PDF) on 2017-06-08.
- ↑ "Lexar Warranty Issue search". www.google.com. Retrieved 2026-10-10.