User:User:SCRIPTERBLOX/Revolut verify ID email spam

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Background

Revolut emails pressuring the customer to finish account setup.

Revolut Group Holdings Ltd, doing business as Revolut, is a British multinational neobank and fintech company that offers banking services for individuals and businesses. It was founded in July 2015 by British-Russian businessman Nikolay Storonsky and British-Ukrainian software engineer Vlad Yatsenko. As of 2025, the company operated in over 48 countries and caters to over 60 million retail customers globally.

Incident

When a customer of Revolut creates an account but doesn't complete the setup step of providing a government ID they will receive emails on the given address telling them to complete their setup in a pattern as follows:

• 2 Emails 1 day apart from each other
• 2 Emails 2 days apart from each other
• 2 Emails 4 days apart from each other

A direct date of the incident is not determinable, as due to lack of sources it is unclear when Revolut started enacting this practice.

Revolut's response

If applicable, add the proposed solution to the issues by the company.

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Consumer response

Summary and key issues of prevailing sentiment from the consumers and commentators that can be documented via articles, emails to support, reviews and forum posts.

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