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Welcome to the Consumer Rights Wiki

Exposing the overlooked exploitation of modern consumers

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Current Highlight

Buy-now-pay-later dark patterns are increasingly used to trap consumers in unregulated credit systems. Learn more → BNPL Pitfalls

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Announcements

Announcements

2025-07-03

We're phasing out the Louis Rossmann video directory in favour of a more general Article suggestions page, created by the eminent JamesTDG!

This will allow anyone to contribute their (hopefully sourced!) ideas to the Wiki without needing to create a full article, and will provide an excellent repository of ideas for editors in need of inspiration.

2025-06-10

We're opening up applications for moderators! Please see here for full instructions on how to apply.

In short, we're looking for motivated individuals who are willing to patrol the Wiki, make sure that articles are up to scratch, and take actions to protect the wiki from spam or malicious content whenever appropriate.

2025-01-30

We made it easier for you to create a new article! Simply click on Create a page in the sidebar on the left, fill in the title for your page and click on "Create page".

How to Help

Help fight consumer exploitation

Want more ways you can help? See How to help.

Your #1 mission: Create wiki articles!

Where to start — what we need from you

1. Go to the article suggestions page.
2. Pick a topic that interests you.
3. Create an article following our content guidelines.
4. Edit the article suggestions page to remove the link to your article.

Each video in our directory contains valuable information about consumer rights violations that needs to be transformed into wiki articles.

Don't want to write a full article? That's okay! You can help by:

• 🔍 Browsing the wiki and improving existing articles
• ✅ Deleting topics which have already been covered, or which don't belong on the wiki
• ➕ Adding missing relevant topics to the Article suggestions list

👉 Click here to browse the Article suggestions 👈

Want to learn more about our mission? Check out our full Mission Statement.

New Pages

28 April 2026

• 16:1016:10, 28 April 2026 Anthropic system prompt overrides consumersafety in Claude models (hist | edit) [6,490 bytes] 190.2.154.222 (talk) (Created page with "{{ProductLineCargo |InProduction=No }} {{Ph-C-Int}} ==Consumer-impact summary== {{Ph-C-CIS}} ==Incidents== {{Ph-C-Inc}} This is a list of all consumer-protection incidents related to this product line. Any incidents not mentioned here can be found in the [[:Category:{{PAGENAME}}|{{PAGENAME}} category]]. ===Example incident one (''date'')=== {{Main|link to the main CR Wiki article}} Short summary of the incident (could be the same as the summary preceding the...") originally created as "Anthropic System Prompt Overrides Consumer Safety in Claude Models"
• 03:3503:35, 28 April 2026 Atlassian (hist | edit) [2,784 bytes] JJosh888 (talk | contribs) (created article)

27 April 2026

• 23:5323:53, 27 April 2026 Aura (hist | edit) [4,710 bytes] Andrew V (talk | contribs) (Created page with "{{CompanyCargo}}{{CompanyPreload}}") Tag: Visual edit
• 23:1523:15, 27 April 2026 Vercel's anti-consumer recharge (hist | edit) [1,193 bytes] 86.32.88.233 (talk) (Vercel's recharge modal re-checks the "Auto-renewal" every time the modal is opened, making a quick purchase accidentally cost a lot more than originally planned.)
• 20:4420:44, 27 April 2026 Anthropic Claude Code HERMES.md billing flaw (hist | edit) [5,729 bytes] Louis (talk | contribs) (Publish renamed article focused exclusively on HERMES.md billing flaw)
• 20:0420:04, 27 April 2026 Ford Mustang Mach E 2026 Requires Payment for Frunk (hist | edit) [940 bytes] ResistObsolescence (talk | contribs) (Ford is charging money to use the frunk of the Mach E. (idk if this is big enough for an article))

26 April 2026

• 01:0501:05, 26 April 2026 CSS tracking (hist | edit) [2,422 bytes] Rudxain (talk | contribs) (Created page with "{{StubNotice}} '''CSS-based tracking''' and '''CSS fingerprinting,''' consist on abusing the semantics of CSS, in order to trick web-browsers to send data to servers. ==How it works== CSS can declare that certain resources/assets be used ''if'' certain conditions are met.<ref>https://developer.mozilla.org/en-US/docs/Web/CSS/Guides/Media_queries</ref> Since browsers implement lazy-loading, thi...") Tag: Visual edit

25 April 2026

• 20:3220:32, 25 April 2026 Fake lifetime license (hist | edit) [1,117 bytes] Rudxain (talk | contribs) (Created page with "{{StubNotice}} '''Fake lifetime license''' is a marketing scam in which customers are misled and/or blatantly lied to, with respect to the expiration date of a license they acquired. This is distinct from post-purchase EULA modification, as the license was never changed, it was always fake. ==How it works== Companies may deceptively advertise a product or service as having a "lifetime" or "forever" license, so that when a customer legally gets a license (typically...") Tag: Visual edit

24 April 2026

• 13:5513:55, 24 April 2026 Testo disables free Saveris Cloud and forces paid subscription on existing customers (hist | edit) [7,455 bytes] 213.219.182.78 (talk) (Created page with "{{IncidentCargo |Company=Testo |StartDate=2026-04-22 |EndDate=2026 |Status=Active |ProductLine=Testo Saveris |Product=Testo Saveris 2 T2 Temperature Data Logger |ArticleType=Service |Type=Forced Migration |Description=Testo shuts down Saveris 2 Basic Cloud and retroactively forces paid subscriptions on existing hardware to keep monitoring functional. }} ==Background== Testo manufactures environmental monitoring hardware, including the Saveris 2 datalogger range, which...")
• 12:0312:03, 24 April 2026 Revolut blocking Lyca Mobile automated payment blocking (hist | edit) [3,938 bytes] SCRIPTERBLOX (talk | contribs) (Initial page creation)

21 April 2026

• 19:4919:49, 21 April 2026 Hardware as a service (hist | edit) [1,204 bytes] Rudxain (talk | contribs) (Created page with "{{StubNotice}} '''Hardware as a service''' ('''HaaS''') (not to be confused with Infrastructure as a service (IaaS)), is a subscription model for physical appliances, such as cars. Unlike IaaS, which consists on leasing/renting machines remotely, HaaS is about leasing devices and tools that the customer has physical access to.<!-- Should there be "How it works" section? --> ==Why it...") Tag: Visual edit
• 01:1001:10, 21 April 2026 HealthEquity difficult login (hist | edit) [1,002 bytes] NarrowIron (talk | contribs) (HealthEquity, a health savings management service prevents simple logins.)

20 April 2026

• 19:4219:42, 20 April 2026 The Consumer Right to Repair Digital Electronics Equipment Act (Colorado) (hist | edit) [24,405 bytes] Keith (talk | contribs) (created article)

18 April 2026

• 21:0721:07, 18 April 2026 Amazon Luna revocation of third-party games (hist | edit) [2,908 bytes] Louis (talk | contribs) (new incident article: amazon luna axes third-party games and byol without refunds. researched via deep research + verge reporting, passed 3-layer audit.) originally created as "Amazon Luna Revocation of Third-Party Games"

17 April 2026

• 05:0605:06, 17 April 2026 Sweetgreen (hist | edit) [6,467 bytes] SquidthePlummer (talk | contribs) (added sweetgreen page) Tag: Visual edit